How it works.
From a 20-minute fit call to the debrief: your records, a Miko reviewer, and your controller's decisions — in nine steps.
Nine steps
- 01Fit callTwenty minutes. Your role, your system, the kinds of extra work, who decides. No records.
- 02Readiness checkBefore you pay: send the column headers of your exports — no data — and we check the columns the review needs are there. Full feasibility is confirmed when the files arrive, before review work starts.
- 03Sign and payScope, fee and data terms in writing — who may access what, which providers process it, and how it's deleted. You sign and pay before you send any files.
- 04Your exportsYou export the month's invoices, work orders, rate cards and requests to the shared folder named in the agreement.
- 05Proof · Terms · InvoiceEach request is checked for proof the work was done, compared with the contract terms, and compared with the invoice lines. Our software assists; every item keeps its source.
- 06GroupEach item gets one of seven outcomes, with what's missing named.
- 07Miko reviewA person at Miko checks every item before you see it.
- 08DecideYour controller decides every proposed charge. We record the decision and the reason.
- 09DebriefThe totals, the questions for your billing team, and the recommendation — including when a process change is enough.
Seven outcomes
- Already billed
- The work appears on an invoice line.
- Billed twice
- The same completed work appears billed twice in the invoices you provide — not separate charges the contract allows. Your controller decides whether to correct it.
- Covered by an existing rate
- The contract includes it in a rate you already charge.
- Waived
- Deliberately not charged — your controller's decision, or a documented waiver in the contract.
- Not supported by the records
- The records don't support a charge — the request, the completed work or a contract basis is missing.
- Proposed charge
- Records support a charge; your controller decides.
- Unclear
- Records conflict or are incomplete; your controller decides.
Miko does
- Compares your records and groups the findings
- Names what's missing for each item
- Checks every item before you see it
- Writes the recommendation
Your controller decides
- Every proposed charge
- What was waived
- What, if anything, goes on an invoice
- Whether to review another month
Your data
The agreement names who may access your records, which providers process them, and how they're deleted — before anything is shared. How we handle data →
Twenty minutes. No records on the call.