Answers.
Straight answers about the Unbilled Work Review: what it looks at, what it needs from you, what it doesn't do, and what it costs.
What if there's nothing to find?
Then the review says so, with the number of requests reviewed and what the records showed. Some months have little to find. You still get the review record and the questions for your billing team.
Doesn't our warehouse system already bill this?
That depends on your system and how it's configured. The review compares the requests and work records you provide — including requests that arrived by email, phone or through a supervisor — with your invoice lines. Where the gap is how work gets recorded, we say so.
How is “waived” different from “missed”?
Waived means you chose not to charge. Only your controller can confirm that, so nothing is called waived or missed without their decision.
Will you contact our clients?
No. We don't contact your clients, send invoices, or change anything in your systems. Your controller decides every charge.
Who sees our data, and when is it deleted?
Before any record is shared, the agreement names who may access it, which providers process it, and how and when it's deleted. Records are used only for your review.
Do you need access to our inbox?
No. You export the month's request folder or request log to the shared folder named in the agreement. Requests made by phone or in person won't be in any mailbox — tell us about any you know of.
Do we have to bill last month's work to our client?
No. Your controller decides each item: bill it, waive it, or leave it and fix how that kind of work gets recorded from now on.
How far back can we bill?
That depends on your contracts. Where a clause applies, the review record shows it; you decide.
How much preparation does it take?
You provide the agreed invoice lines and credits, work orders or task records, rate cards and relevant contract pages, the request folder or log, and short written answers. Your controller reviews the proposed charges. We confirm the required files before signing. If records are missing or unusable, we name the gaps and agree the next step — any scope or price change needs your written approval.
Which client and month should we pick?
The client who sends the most extra-work requests by email, phone or through a supervisor, and either a recent closed month you remember being busy or the month you're about to close. If a client rarely asks for extra work, a review of it isn't worth your money — we'll say so on the call.
How long does it take?
You get a target delivery date on the fit call, based on your system and how many requests are in scope, confirmed in writing once we've checked your files are complete. Your controller's review of the proposed charges is scheduled before we start.
Can you check a month before we invoice it?
Yes. Instead of a closed month, we can compare the completed work up to an agreed cutoff with your draft invoice lines — so your controller can decide what to add before the invoices go out. Same packages, same price; the cutoff and delivery date are agreed in writing.
What if our records won't work?
Two checks. Before you pay, send the column headers of your exports (no data) and we'll check the columns the review needs are there. Then, once you've sent the files, we check them before any review work starts — if they can't support the review, you can send what's missing, agree a smaller scope, or get a full refund.
What does it cost?
Two fixed packages: $750 for one client account and up to 40 extra-work requests, or $2,000 for up to three client accounts and 120 requests, for one month. Larger scopes, or records that need cleanup first, get a separate written quote before signing.
How do we pay, and what if we change our minds?
Payment is due at signing, by card or ACH. Cancel before you send us any records for a full refund — readiness-check headers don't count — and once files arrive, they're checked before review work starts. The fee covers the completed review even when little is found — no percentage of anything billed, and no ongoing commitment.
What happens after the review?
We'll discuss whether a process change is enough, or whether you want the handoff fixed so extra work reaches the invoice every month. If you ask us to fix it, we scope that work in writing first — and credit your review fee against it. A Miko reviewer checks every item; your controller decides every charge.
Is this an audit of our staff?
No. It looks at how extra work moves from request to invoice — the process, not the people. Findings go to the person you name.
Do you use AI?
Yes — our software uses AI models to help read and match the records you provide. A person at Miko checks every item, your controller decides every charge, and the agreement lists the providers involved, with their retention and training terms, before you send anything.
Will our clients find out?
Not from us. We don't contact your clients, invoice them or change your systems. Your controller decides every charge, and whether to bill an item, waive it, or change how that kind of work gets recorded is your call.
Twenty minutes. No records on the call.