A sample review.

What an Unbilled Work Review record looks like — for an invented warehouse and three invented clients, over a closed month (August 2026, invented). Each request shows the records behind it, the outcome, and the controller's decision.

Synthetic — an invented warehouse, invented clients and invented amounts. Not a customer result.

For warehouse 3PLs: one billing month, reviewed for a fixed fee — $750 for one client account, $2,000 for up to three. How the review works →

The totals

12 requests reviewed
4 proposed charges

Totals are counts — a sample's invented amounts say nothing about your month. Each item's calculation is in the record below.

2 · Already billed: The work appears on an invoice line.
1 · Covered by an existing rate: The contract includes it in a rate you already charge.
1 · Waived: Deliberately not charged — your controller's decision, or a documented waiver in the contract.
2 · Not supported by the records: The records don't support a charge — the request, the completed work or a contract basis is missing.
4 · Proposed charge: Records support a charge; your controller decides.
2 · Unclear: Records conflict or are incomplete; your controller decides.
0 · Billed twice: The same completed work appears billed twice in the invoices you provide — not separate charges the contract allows. Your controller decides whether to correct it.
Proposed vs accepted: Proposed charges and the part the controller accepted — kept separate, and not revenue until invoiced.

The review record

Synthetic — an invented warehouse, invented clients and invented amounts. Not a customer result.

Scroll the table sideways for proof, terms and invoice.

#	Request	Outcome	Controller	Client	Came in by	Proof of work	Contract terms	On an invoice?
R01	Re-ticket units for a retailer routing-guide change	Proposed charge	Accepted	C1	Email	Work order closed, count recorded	Rate card §3 Relabeling: $0.30 / unit	Not on any invoice line
R02	Apply carton labels to an inbound container	Already billed	Accepted	C1	Work order	Work order closed	Rate card §3 Relabeling: $0.30 / unit	Invoice line 14
R03	Rework mis-packed cartons	Unclear	Open	C1	Supervisor	Supervisor note, no count	Rate card §5 Rework: $42 / labor hour	Not on any invoice line
R04	Process a batch of customer returns	Proposed charge	Accepted	C2	Email	Returns log, 212 units	Rate card §6 Returns: $1.10 / unit	Invoice line 22 (180 units)
R05	Steam and re-hang a garment order	Not supported by the records	Rejected	C2	Phone note	None found	Rate card §4 Garment services: $0.85 / unit	Not on any invoice line
R06	Special labeling for a marketplace launch	Covered by an existing rate	Accepted	C2	Email	Work order closed	Contract amendment: included in the launch fee	Launch fee billed
R07	Re-fold and re-bag a damaged lot	Waived	Waived	C2	Supervisor	Supervisor note with photo	Rate card §5 Rework: $42 / labor hour	Not on any invoice line
R08	Build mixed pallets for a club-store order	Proposed charge	Accepted	C3	Email	Work order closed, 18 pallets	Rate card §7 Pallet build: $14 / pallet	Not on any invoice line
R09	Rush outbound — same-day pick	Proposed charge	Rejected	C3	Email	Shipment record	Rate card §8 Rush: $75 / order	Not on any invoice line
R10	Stretch-wrap and re-label pallets for a retailer	Already billed	Accepted	C3	Work order	Work order closed	Rate card §3 Relabeling: $0.30 / unit	Invoice line 31
R11	Kit sample packs for a trade show	Unclear	Open	C3	Email	Work order open, partial count	Rate card §9 Kitting: $0.65 / kit	Not on any invoice line
R12	Hold and inspect a quarantined lot	Not supported by the records	Rejected	C1	Email	Inspection log	No clause found	Not on any invoice line

Clients: C1 Housewares brand — retail compliance · C2 Apparel brand — B2B and returns · C3 Beverage brand — pallet builds. Download the record (CSV, synthetic) →

R01 · Re-ticket units for a retailer routing-guide changeProposed charge · Accepted

R01 · Housewares brand — retail complianceSynthetic

Request: Re-ticket units for a retailer routing-guide change, asked by email
Proof of work: Work order closed, count recorded
Contract terms: Rate card §3 Relabeling: $0.30 / unit
Invoice check: Not on any invoice line
Calculation: 1,800 units × $0.30 = $540.00
Outcome: Proposed charge
Controller: Accepted — Request and completion both dated in the month.

R02 · Apply carton labels to an inbound containerAlready billed · Accepted

R02 · Housewares brand — retail complianceSynthetic

Request: Apply carton labels to an inbound container, asked as a work order
Proof of work: Work order closed
Contract terms: Rate card §3 Relabeling: $0.30 / unit
Invoice check: Invoice line 14
Calculation: 640 units × $0.30 = $192.00
Outcome: Already billed
Controller: Accepted — Already billed.

R03 · Rework mis-packed cartonsUnclear · Open

R03 · Housewares brand — retail complianceSynthetic

Request: Rework mis-packed cartons, asked through a supervisor
Proof of work: Supervisor note, no count
Contract terms: Rate card §5 Rework: $42 / labor hour
Invoice check: Not on any invoice line
Calculation: —
Outcome: Unclear
Controller: Open — No hours recorded — controller asked the supervisor for the labor sheet.

R04 · Process a batch of customer returnsProposed charge · Accepted

R04 · Apparel brand — B2B and returnsSynthetic

Request: Process a batch of customer returns, asked by email
Proof of work: Returns log, 212 units
Contract terms: Rate card §6 Returns: $1.10 / unit
Invoice check: Invoice line 22 (180 units)
Calculation: 32 units × $1.10 = $35.20
Outcome: Proposed charge
Controller: Accepted — Log shows 32 more units than were billed.

R05 · Steam and re-hang a garment orderNot supported by the records · Rejected

R05 · Apparel brand — B2B and returnsSynthetic

Request: Steam and re-hang a garment order, asked by phone
Proof of work: None found
Contract terms: Rate card §4 Garment services: $0.85 / unit
Invoice check: Not on any invoice line
Calculation: —
Outcome: Not supported by the records
Controller: Rejected — No completion record; the controller couldn't confirm the work was done.

R06 · Special labeling for a marketplace launchCovered by an existing rate · Accepted

R06 · Apparel brand — B2B and returnsSynthetic

Request: Special labeling for a marketplace launch, asked by email
Proof of work: Work order closed
Contract terms: Contract amendment: included in the launch fee
Invoice check: Launch fee billed
Calculation: —
Outcome: Covered by an existing rate
Controller: Accepted — Covered by the agreed launch fee.

R07 · Re-fold and re-bag a damaged lotWaived

R07 · Apparel brand — B2B and returnsSynthetic

Request: Re-fold and re-bag a damaged lot, asked through a supervisor
Proof of work: Supervisor note with photo
Contract terms: Rate card §5 Rework: $42 / labor hour
Invoice check: Not on any invoice line
Calculation: 3 hours × $42.00 = $126.00
Outcome: Waived
Controller: Waived — Controller confirmed: waived as goodwill after a late inbound.

R08 · Build mixed pallets for a club-store orderProposed charge · Accepted

R08 · Beverage brand — pallet buildsSynthetic

Request: Build mixed pallets for a club-store order, asked by email
Proof of work: Work order closed, 18 pallets
Contract terms: Rate card §7 Pallet build: $14 / pallet
Invoice check: Not on any invoice line
Calculation: 18 pallets × $14.00 = $252.00
Outcome: Proposed charge
Controller: Accepted — Request in the shared mailbox; work order closed the next day.

R09 · Rush outbound — same-day pickProposed charge · Rejected

R09 · Beverage brand — pallet buildsSynthetic

Request: Rush outbound — same-day pick, asked by email
Proof of work: Shipment record
Contract terms: Rate card §8 Rush: $75 / order
Invoice check: Not on any invoice line
Calculation: 1 order × $75.00 = $75.00
Outcome: Proposed charge
Controller: Rejected — Controller rejected: the carrier missed the same-day cutoff, so the rush service wasn't delivered — known to billing, not in the records.

R10 · Stretch-wrap and re-label pallets for a retailerAlready billed · Accepted

R10 · Beverage brand — pallet buildsSynthetic

Request: Stretch-wrap and re-label pallets for a retailer, asked as a work order
Proof of work: Work order closed
Contract terms: Rate card §3 Relabeling: $0.30 / unit
Invoice check: Invoice line 31
Calculation: 960 units × $0.30 = $288.00
Outcome: Already billed
Controller: Accepted — Already billed.

R11 · Kit sample packs for a trade showUnclear · Open

R11 · Beverage brand — pallet buildsSynthetic

Request: Kit sample packs for a trade show, asked by email
Proof of work: Work order open, partial count
Contract terms: Rate card §9 Kitting: $0.65 / kit
Invoice check: Not on any invoice line
Calculation: —
Outcome: Unclear
Controller: Open — Work order still open at month end — may belong to next month.

R12 · Hold and inspect a quarantined lotNot supported by the records · Rejected

R12 · Housewares brand — retail complianceSynthetic

Request: Hold and inspect a quarantined lot, asked by email
Proof of work: Inspection log
Contract terms: No clause found
Invoice check: Not on any invoice line
Calculation: —
Outcome: Not supported by the records
Controller: Rejected — No contract basis found for an inspection charge.

Behind one item: the records

Synthetic — an invented warehouse, invented clients and invented amounts. Not a customer result. This is what “the records behind it” means for item R01.

The request: “Our retailer updated their routing guide — can you re-ticket the 1,800 units of SKU 4471 before Friday's pickup?”Email, Aug 4, from the client's ops lead
The work: Re-ticket SKU 4471 · counted 1,800 units · supervisor sign-offWork order WO-1042, closed Aug 6
The terms: Rate card §3 Relabeling: $0.30 / unitEffective Jan 1
The invoice: No relabeling line; no credit for this workAugust invoice to the client, 22 lines
The result: Proposed charge: 1,800 × $0.30 = $540 · Controller: acceptedReview record, item R01

Three items in full

R04 · Apparel brand — B2B and returnsSynthetic

Request: Process a batch of customer returns, asked by email
Proof of work: Returns log, 212 units
Contract terms: Rate card §6 Returns: $1.10 / unit
Invoice check: Invoice line 22 (180 units)
Calculation: 32 units × $1.10 = $35.20
Outcome: Proposed charge
Controller: Accepted — Log shows 32 more units than were billed.

R08 · Beverage brand — pallet buildsSynthetic

Request: Build mixed pallets for a club-store order, asked by email
Proof of work: Work order closed, 18 pallets
Contract terms: Rate card §7 Pallet build: $14 / pallet
Invoice check: Not on any invoice line
Calculation: 18 pallets × $14.00 = $252.00
Outcome: Proposed charge
Controller: Accepted — Request in the shared mailbox; work order closed the next day.

R09 · Beverage brand — pallet buildsSynthetic

Request: Rush outbound — same-day pick, asked by email
Proof of work: Shipment record
Contract terms: Rate card §8 Rush: $75 / order
Invoice check: Not on any invoice line
Calculation: 1 order × $75.00 = $75.00
Outcome: Proposed charge
Controller: Rejected — Controller rejected: the carrier missed the same-day cutoff, so the rush service wasn't delivered — known to billing, not in the records.

Questions for the billing team

Two requests arrived through a supervisor with no work order. How is supervisor-requested work recorded today?
One kitting work order was still open at month end. Which month should open work orders bill in?
A rush order missed its same-day cutoff, and only billing knew. Where should service failures be recorded so a charge isn't proposed?
Returns were billed from the first count, not the final log. Which count should billing use?

When little is found

When the records support little or no unbilled work, the review record still documents what was checked:

The number of requests reviewed, and how many were already billed or covered by a rate
Which records were missing, and what couldn't be assessed from the records you provide
The questions for your billing team, and whether a process change is worth making
A plain statement when little or nothing unbilled was supported by the records

See what your own month showsBook a fit call

$750 for one client account (up to 40 requests), $2,000 for up to three (up to 120) — agreed in writing before we start.